Are there any known issues with WebDrive?

This FAQ was last modified on: Tuesday, January 16, 2018 05:26pm

Our community has been testing the software for a few months now. In that time, we have found a few issues and have listed them below.

Issue 1:

Q: I mapped a drive to prism and can see the files. I added a file to prism but it did not show up on my P drive even after “refreshing”.

A: The speed of this product relies on file caching. However, this is a program option and can be changed with the following steps:

  1. In the taskbar (near the clock), right click on the Webdrive icon.
  2. Choose "Program Settings"

    WebDrive Context Menu

  3. In the Cache Settings (on the left), reduce the amount of cache used to 0 MB

    Cache Settings

  4. In the Cache Settings Options (on left), choose custom
    • Check all boxes below for cache files and directories.
    • Set the times to 30 seconds (smaller if you are making lots of changes on the remote system)

    Cache Settings - Options

  5. Click OK.