How do I recover email I deleted in Outlook or Office 365?

This FAQ was last modified on: Wednesday, April 19, 2017 10:01am
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When you delete an email from Outlook, the item is moved to the "Deleted Items" folder where it will remain until it is deleted from the "Deleted Items folder". If an item is deleted from the "Deleted Items" folder, and you would like to retrieve the item, you will have 30 days to retrieve the item from the "Recover Deleted Items" folder before it is permanently deleted.

To recover deleted items:

Outlook

  1. Click on "Deleted Items"

  2. Right Click the item you want to un-delete, select "Move" and then choose the folder to move it to
    OR
    Drag the item you want to un-delete, select "Move" and then choose the folder to move it to
  3.  

                 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Office 365

If the item you want to retrieve is older then 30 days or were deleted from the "Deleted Items" folder,  you can still retrieve them using the following steps:

  1. Right Click on the "Deleted Items" folder and select "Recover Deleted Items"

  2. Search the item(s) you are looking for and check the checkbox next to the item(s) you wish to restore

  3. Click "Recover" on the lower left hand Corner
  4. You will see a confirmation message. Click Ok. Items will be restored to the location they were at before original deletion.

Note: If an Item is deleted from the "Deleted Folders" and "Recover Deleted Items" area, they are unretreivable. Use caution before purging your deleted items.

Reference Link (Outlook.com, Office 365 - OWA, Outlook 2010, 2013, and 2016):

https://support.office.com/en-us/article/Recover-deleted-items-or-email-in-Outlook-Web-App-c3d8fc15-eeef-4f1c-81df-e27964b7edd4?ui=en-US&rs=en-US&ad=US#__toc379785333