Issue – User is trying to access Citrix VDI desktop using Citrix Receiver for Mac and receives the following error message.
Resolution – Using your browser login to https://mycloud.gatech.edu..
After you have successfully logged in, go to the upper right hand corner of the web page and select “Activate”.
A configuration file will automatically be downloaded to your computer. Open it once it finishes.
Select the “Agree” button.
Enter your Windows user name and password in the format Domain\Username. Citrix Receiver will open a new window and save your login information.