This FAQ was last modified on: Friday, December 14, 2018 09:47am
I don't want to use my personal phone/mobile device for Georgia Tech business - what other options do I have?
Please note that the Duo-Mobile App is a third-party application, can be installed for free and uses very little data. It does not store data and it does not share any information about you with Georgia Tech.
If you still do not wish to use your personal device for Duo access, you may:
This FAQ was last modified on: Friday, December 14, 2018 09:42am
Could you remove Two-factor Authentication for my account? I can't use my phone right now because I am in another country or I don’t have reliable access to a phone?
No! Unfortunately, we can't suspend or remove Two-Factor Authentication for current credit students and employees. However, we can remove Two-factor Authentication from former students or employees account. Please consult the OIT-Technology Support Center on this matter.
This FAQ was last modified on: Friday, December 14, 2018 09:06am
What can I do if I don't have my device with me to log in to my application?
If you don't have your device, and your previously added/registered another device to your Georgia Tech Two-factor Authentication account, you can log in using that other device, hardware token, or a backup code.
Note: If you've registered only the single device, contact the OIT-Technology Support Center (404-894-7173 or firstname.lastname@example.org) for assistance.