How do I setup my Junk Mail settings in Office 365 Outlook?

This FAQ was last modified on: Monday, March 11, 2019 03:18pm

The Junk Email Filter is designed to keep junk email messages, also known as spam, from cluttering your Inbox. By default, the Junk Email Filter is turned on, and the protection level is set to Low, the setting designed to catch the most obvious spam. Messages detected by the Junk Email Filter are moved to the Junk E-mail folder.

How do I configure MailTo links to use Outlook?

This FAQ was last modified on: Thursday, September 8, 2016 04:14pm

The following steps sets Outlook as your default mail program:

  1. On the Tools menu in Office outlook, click "Options", and then click the "Other" tab
  2. Under General, select "Make Outlook the default program for E-mail, Contacts, and Calendar"
  3. Apply the new settings.

How do I cancel a meeting?

This FAQ was last modified on: Tuesday, September 13, 2016 10:53am

If you would like to remove a meeting from your calendar and let the meeting attendees know the meeting is canceled:

What is the different between Safe Sender and Blocked Sender?

This FAQ was last modified on: Wednesday, August 8, 2018 04:36pm

Safe Senders

A safe sender is a contact who you consider safe to receive emails from that contain attachments (images, documents, etc.).  Emails from these contacts will never be treated as junk email.  

How to Add to Safe Senders list

How do I "Send As" my shared mailbox?

This FAQ was last modified on: Tuesday, September 13, 2016 11:09am

If you are unable to see a shared mailbox account in your "From" field, follow the instructions below:

  1. Compose a new message in OWA (Office Web App).
  2. Click on your email address and press delete.
  3. Type or paste the email address you wish to Send As.
    Note: You must have permission to send as this email address.
  4. Send your message.

Going forward, this email address should be listed in the drop down menu in your "From" box.

How do I recover email I deleted in Outlook or Office 365?

This FAQ was last modified on: Wednesday, April 19, 2017 10:01am

When you delete an email from Outlook, the item is moved to the "Deleted Items" folder where it will remain until it is deleted from the "Deleted Items folder". If an item is deleted from the "Deleted Items" folder, and you would like to retrieve the item, you will have 30 days to retrieve the item from the "Recover Deleted Items" folder before it is permanently deleted.

To recover deleted items:


What is a Retention Tag?

This FAQ was last modified on: Monday, September 12, 2016 12:45pm

A retention tag is a preset definition of a time limit and action to be taken once that limit is reached.The time limit, also known as retention period, is the length of time after an item arrives or is created before an action is taken. The action is either to move the item to archive or delete the item.The tags can be applied to folders and items in a mailbox.  


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