VLab Troubleshooting

VLab - how to restart a session

This FAQ was last modified on: Friday, June 14, 2019 08:44am

VLab - Switch from Citrix Workspace to Light Version or vise versa

This FAQ was last modified on: Monday, April 15, 2019 03:22pm

Login and click on the username (Top right hand corner)

Select “Account Settings”

Select “Change Citrix Receiver”

VLab - Green screen issue

This FAQ was last modified on: Monday, February 11, 2019 02:13pm

VLab - Green Screen with VLab

Please use a different browser other than Firefox. 

VLab - You cannot log on at this time - error message

This FAQ was last modified on: Monday, February 11, 2019 01:48pm

VLab – You cannot logon at this time – error message.

2 options:

1. Use a different browser

Or

2. Clear browser cache. 

VLab - How do I configure Citrix Receiver or Workspace (Win & Mac)?

This FAQ was last modified on: Wednesday, February 13, 2019 09:26am

Log into Mycloud.gatech.edu with your GT Credentials. When prompted for second factor authentication select Send Me a Push, Call Me, or Enter a Passcode.

Once you approve the second authentication you will be automatically logged into Mycloud.gatech.edu. Locate your user name in the upper right screen, click your user name and then select Activate.

VLab - How do I configure Citrix Receiver for Mac?

This FAQ was last modified on: Monday, February 26, 2018 11:14am

Mac users tend to receive an "Initialization failed" error message while trying to access Citrix VDI desktop. Avoid this problem by following this guideline.

VLab - How do I uninstall the Citrix Receiver?

This FAQ was last modified on: Wednesday, May 3, 2017 10:01am

At some point, users may wish to uninstall the Citrix Receiver from their PC or Mac.

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