How do I configure Citrix Receiver for Mac?

This FAQ was last modified on: Wednesday, May 3, 2017 09:58am

Issue – User is trying to access Citrix VDI desktop using Citrix Receiver for Mac and receives the following error message.

Citrix Initialization failure

Resolution – Using your browser login to https://mycloud.gatech.edu..

Citrix Login

After you have successfully logged in, go to the upper right hand corner of the web page and select “Activate”.

Click Activate

A configuration file will automatically be downloaded to your computer. Open it once it finishes.

Configuration Download

Select the “Agree” button.

Click Agree

Enter your Windows user name and password in the format Domain\Username. Citrix Receiver will open a new window and save your login information.