Georgia Institute of Technology GT Information Technology Frequently Asked Questions

In OneDrive for Business, click on the item you wish to open. The item should open in View Only. Click "Edit Document" in the toolbar and select the first option, "Edit in Word" for example to open the item in the version of Microsoft Word that you have installed. Once the document open, you can click "My document opened successfully, close Word Web App".

Applies To:

• A version of Microsoft Office installed on your computer (PC or Mac only)
• The add-on that opens documents works only in 32-bit Internet Explorer, Chrome, Firefox, or Safari (Mac). If you’re using some other browser—for example, if you’re using 64-bit IE—you’ll have to download and upload the document manually or continue using the Web App. Also, in Windows 8, use the Internet Explorer that you run in the Desktop, not the app you run in the Start screen.
• If you use Safari or Firefox and your Mac is running OS X Lion, switch to 32-bit mode.

Detailed - Windows:

• Log in to OneDrive for Business at https://docs.office365.gatech.edu with your GT account and GT password.
• Click on the item you wish to open.
• Click on "Edit Document" in the toolbar.
• Click on the first option for "Edit in Application" where Application can be Word, Excel, PowerPoint, or OneNote.
• Once your item opens, select "My document opened successfully, close the Application Web App".
• If your item did not open, please check the section below on Troubleshooting.

Detailed - Mac:  Coming Soon!

Troubleshooting:

• Use another browser
  • The add-on that opens documents works only in 32-bit Internet Explorer, Chrome, Firefox, or Safari (Mac). If you’re using some other browser—for example, if you’re using 64-bit IE—you’ll have to download and upload the document manually or continue using the Web App. Also, in Windows 8, use the Internet Explorer that you run in the Desktop, not the app you run in the Start screen.
  • If you saw a message about the Office Web Apps Browser Plugin, go ahead and download and install the plugin.
• Let the add-on run
  • If you have the right kind of browser and a recent version of Office, your security settings might be too strong. Or, the add-on got turned off. Here are instructions for correcting both problems:
  • Set security in Internet Explorer
    • Go to Tools > Internet Options, and then on the Security tab click Trusted Sites.
    • If the security slider is at High, move it down to Medium-High.
  • Give permission in Chrome
    • If you see an External Protocol Request message in Chrome, check Remember my choice for all links of this type, and then click Launch Application. The next time you use the Web App command to open or edit a document in the desktop application, it should work with no issues.
  • Turn the add-on back on
    • In Internet Explorer:
      • Go to Tools > Manage Add-ons.
      • There’s a drop-down labeled Show. Open that, and click All add-ons.
      • Scroll through the add-ons until you see the ones from Microsoft, and click SharePoint OpenDocuments Class.
      • Towards the bottom of the dialog box, click Enable, and then close the dialog box.
    • In Firefox:
      • Go to the Firefox dropdown, click Add-ons, and then go to Plugins.
      • Look for the Microsoft Office 2010 plugin. It says (disabled) after its name.
      • Click Enable.
      • Run OS X Lion in 32-bit mode
• If you use Safari or Firefox and your Mac is running OS X Lion, switch to 32-bit mode:
  • Close the browser.
  • Go to the Finder, go to Applications, and select the Safari or Firefox icon.
  • In the browser, go to File > Get Info, and check Open in 32-bit mode.
  • Close the browser and open it again.
  • If you still need help getting documents to open on your Mac, visit the Office for Mac forum athttp://answers.microsoft.com/en-us/mac.
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