How do I setup my Junk Mail settings in Office 365 Outlook?

This FAQ was last modified on: Monday, March 11, 2019 03:18pm
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The Junk Email Filter is designed to keep junk email messages, also known as spam, from cluttering your Inbox. By default, the Junk Email Filter is turned on, and the protection level is set to Low, the setting designed to catch the most obvious spam. Messages detected by the Junk Email Filter are moved to the Junk E-mail folder.
       Note: While the Outlook Junk Email Filter protects against much of the spam sent to you, no filter can catch every junk message.      

If you use an Email Client, it is highly suggested that you turn OFF its Junk Mail settings.  

The majority of false-positives reported come from local email client filters.
 
How to Disable Junk Filter on Outlook 2016:
 
  1. Click on the "Junk Email" folder to ensure you are in the correct section of Outlook.
  2. Click on Junk at the top of the application and select Junk E-mail Preferences
  3. Select "No Automatic Filtering" and Press Ok

    Note: In addition to the Junk Protection in Office 365 and in your Email Client, Georgia Tech also uses a service called the Cisco IronPort Email Security Appliance. 

 
There is no longer a need to setup Spam filters in your mailbox to sort Junk Mail correctly as was the case in Zimbra.
 
For Advanced Users, you can view a message's header information to determine why a message was moved to the Junk folder.
 
Headers Provided by the Cisco IronPort ESA:   "GT-Spam-Rating"
Potential Values:  "0%" - clean, "40%" -marketing, "50%" - known bad sender or spam
 
We utilize the Cisco Senderbase service to detect and report known bad senders and bad message content.  You can lookup Georgia Tech's email reputation or that of a particular sender using this Lookup Tool.
 
Headers Provided by Microsoft Office 365:  "X-MS-Exchange-Organization-SCL"
Potential Values:  Between -1 and 10 (from safe to bad)
 
Report junk email and phishing scams in Outlook on the web

1.  Click on the junk message and then click "Junk" on the toolbar. This moves the message to your Junk email folder and adds the sender to your blocked sender list.

Junk Email - O365

*Alternatively, right-click a message to display a menu, and click Mark as junk.
You can report a junk message from your Inbox, Clutter, or Deleted Items folder.

2.  A dialog box opens asking if you want to send a copy of the junk email message to Microsoft for analysis. Click report to send the message to the Microsoft Spam Analysis Team. Optionally, select the Don’t show me this message again check box if you want to automatically submit future junk messages to Microsoft without being prompted.

Report As Junk - O265

*Even if you select the Don’t show me this message again check box, you can later change your preferences for reporting junk email by accessing the display settings in Outlook on the web. (You can access these settings through the gear menu next to your sign in name.)

Submit junk messages in Outlook on the web

1.  Click on the phishing scam message, click the down arrow next to Junk, and then click Phishing on the toolbar. Office 365 does not block the sender because senders of phishing scam messages typically impersonate legitimate senders. If you prefer, add the sender to your blocked senders list by following the instructions in the topic Block or allow (junk email settings).

Submit As Phishing

*Alternatively, right-click a message to display a menu, and click Mark as Phishing. You can report a phishing scam message from your Inbox, Clutter, or Deleted Items folder.

2.  A dialog box opens asking if you want to send a copy of the phishing scam email to Microsoft for analysis. Click report to send the message to the Microsoft Spam Analysis Team. This reporting option is currently available to a limited number of organizations; you might not be asked to report a phishing scam to Microsoft.

Report As Phishing - O365

Submit "not junk" messages in Outlook on the web

1.  In your Junk email folder, click on the message and then click Not Junk on the toolbar. This moves the message to your Inbox and adds the sender to your safe senders list.

*Note: You can also right-click on a message in your Junk mail folder to display a menu and click Mark as not junk

2.  A dialog box opens asking if you want to send a copy of the not junk email message to Microsoft for analysis. Click report to send the message to the Microsoft Spam Analysis Team..