How do I create a new delegate for a Shared Mailbox?

This FAQ was last modified on: Tuesday, January 16, 2018 09:18pm

 As a current owner or delegate:

  1. Open the mailbox in Outlook or the web client (
  2. Right click on the name of the mailbox in the folder list.
  3. Click on Permissions or Folder Permissions.  
  4. Click the '+' icon or 'Add' to add a new person.
  5. Select the 'Owner' permissions level, or another appropriate level.
  6. Click OK.

Note:  Users must have 'Folder Visible' to be able to "Open the Mailbox" in an email client or the web.

For instructions on how to setup a Delegate for your calendar and calendar invitations, please see these instructions: