How can I use 2 Factor Authentication with the OIT Firewall Self Service?

This FAQ was last modified on: Thursday, February 2, 2017 03:23pm

The OIT Firewall Self Service page uses two factor authentication powered by Duo Security.

How do I setup Duo (2FA) on a new Device (Passport Self-Service)?

This FAQ was last modified on: Thursday, March 1, 2018 11:45am

Resetting Duo (2FA) on a new Device (Passport Self-Service)

If you have an existing Duo (2FA) account, you can use the Passport Self-Service to ACTIVATE or ADD additional devices.

How do I add an account to Duo Mobile on BlackBerry?

This FAQ was last modified on: Tuesday, September 6, 2016 12:46pm

Duo Mobile on BlackBerry

NOTE: You can reactivate a device or setup a replacement device by using the Passport Self-Service page: http://faq.oit.gatech.edu/content/how-do-i-reset-duo-2fa-new-device-passport-self-service

Why did ... Denying Unknown User ... display in the phone/token panel?

This FAQ was last modified on: Wednesday, September 7, 2016 03:41pm

The Georgia Tech policies for your GT Account require you to use Two-Factor authentication, but your account is not set up properly with Duo. This is most likely caused by your employment department, requiring Two-Factor for all of its employees, but your account has not yet been configured.

Why does my iPhone say .... Registration Required?

This FAQ was last modified on: Tuesday, January 16, 2018 08:44pm

The Duo iOS application was updated in August 2015 to be made reliable with recent iOS changes to its cryptography libraries. Therefore, we recommend using the App Store to update the Duo app if you see intermittent "Registration Required" when using Duo Push.

Why is the Duo panel blank?

This FAQ was last modified on: Tuesday, January 16, 2018 05:44pm

Unfortunately, your computer had problems reaching the Duo Security web site that powers Georgia Tech’s Two-Factor authentications. We try to avoid this situation by testing the web site before sending your browser to the Two-Factor page, however those tests are done from GT’s data centers which might have different connectivity than your computer. 

What should I do to prepare for Duo Enrollment?

This FAQ was last modified on: Tuesday, January 16, 2018 05:45pm

Customers can visit the OIT – Technology Support Center to enroll in DUO.  The TSC is located in the Clough Undergrad Building, Suite 215.  We suggest that you complete the checklist below prior to visiting the TSC.

Ensure you have the app store properly configured on your device.


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