This FAQ was last modified on: Wednesday, September 7, 2016 03:41pm
The Georgia Tech policies for your GT Account require you to use Two-Factor authentication, but your account is not set up properly with Duo. This is most likely caused by your employment department, requiring Two-Factor for all of its employees, but your account has not yet been configured.
This FAQ was last modified on: Tuesday, January 16, 2018 08:44pm
The Duo iOS application was updated in August 2015 to be made reliable with recent iOS changes to its cryptography libraries. Therefore, we recommend using the App Store to update the Duo app if you see intermittent "Registration Required" when using Duo Push.
This FAQ was last modified on: Tuesday, January 16, 2018 05:44pm
Unfortunately, your computer had problems reaching the Duo Security web site that powers Georgia Tech’s Two-Factor authentications. We try to avoid this situation by testing the web site before sending your browser to the Two-Factor page, however those tests are done from GT’s data centers which might have different connectivity than your computer.
This FAQ was last modified on: Tuesday, January 16, 2018 05:45pm
Customers can visit the OIT – Technology Support Center to enroll in DUO. The TSC is located in the Clough Undergrad Building, Suite 215. We suggest that you complete the checklist below prior to visiting the TSC.
Ensure you have the app store properly configured on your device.
This FAQ was last modified on: Wednesday, September 14, 2016 09:44am
Duo’s ability to push login requests to your smart phone is fast and convenient. However, for mobile devices it relies on Android or iOS notifications and requires good network connectivity (Cellular or WiFi). As you might imagine, there are times when Duo Push will not be reliable: Weak cell coverage, network issues, etc are just a few reasons why this would not work.
When Duo Push fails with a timeout or other error, you may want to: