Why is Duo Push not working for me?

This FAQ was last modified on: Wednesday, September 14, 2016 09:44am

Duo’s ability to push login requests to your smart phone is fast and convenient. However, for mobile devices it relies on Android or iOS notifications and requires good network connectivity (Cellular or WiFi). As you might imagine, there are times when Duo Push will not be reliable: Weak cell coverage, network issues, etc are just a few reasons why this would not work.

When Duo Push fails with a timeout or other error, you may want to:

Why am I seeing the Two-Factor page so often?

This FAQ was last modified on: Wednesday, February 10, 2016 09:25am

In order to minimize the risks associated with stolen passwords, your account is required to use a second “factor” (typically a phone or token) whenever your password is used. With Single Sign On (SSO), this can be expected to happen approximately once every 6 hours on each computer and browser you use.

There are five common conditions that can make this seem more frequent or otherwise occur at surprising times. Understanding these might help make these prompts more routine.


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