How do I add an account to Duo Mobile on BlackBerry?

This FAQ was last modified on: Tuesday, September 6, 2016 12:46pm

Duo Mobile on BlackBerry

NOTE: You can reactivate a device or setup a replacement device by using the Passport Self-Service page: http://faq.oit.gatech.edu/content/how-do-i-reset-duo-2fa-new-device-passport-self-service

Why did ... Denying Unknown User ... display in the phone/token panel?

This FAQ was last modified on: Wednesday, September 7, 2016 03:41pm

The Georgia Tech policies for your GT Account require you to use Two-Factor authentication, but your account is not set up properly with Duo. This is most likely caused by your employment department, requiring Two-Factor for all of its employees, but your account has not yet been configured.

Why does my iPhone say .... Registration Required?

This FAQ was last modified on: Tuesday, January 16, 2018 08:44pm

The Duo iOS application was updated in August 2015 to be made reliable with recent iOS changes to its cryptography libraries. Therefore, we recommend using the App Store to update the Duo app if you see intermittent "Registration Required" when using Duo Push.

Why is the Duo panel blank?

This FAQ was last modified on: Tuesday, January 16, 2018 05:44pm

Unfortunately, your computer had problems reaching the Duo Security web site that powers Georgia Tech’s Two-Factor authentications. We try to avoid this situation by testing the web site before sending your browser to the Two-Factor page, however those tests are done from GT’s data centers which might have different connectivity than your computer. 

What should I do to prepare for Duo Enrollment?

This FAQ was last modified on: Tuesday, January 16, 2018 05:45pm

Customers can visit the OIT – Technology Support Center to enroll in DUO.  The TSC is located in the Clough Undergrad Building, Suite 215.  We suggest that you complete the checklist below prior to visiting the TSC.

Ensure you have the app store properly configured on your device.

Why is Duo Push not working for me?

This FAQ was last modified on: Wednesday, September 14, 2016 09:44am

Duo’s ability to push login requests to your smart phone is fast and convenient. However, for mobile devices it relies on Android or iOS notifications and requires good network connectivity (Cellular or WiFi). As you might imagine, there are times when Duo Push will not be reliable: Weak cell coverage, network issues, etc are just a few reasons why this would not work.

When Duo Push fails with a timeout or other error, you may want to:

Why am I seeing the Two-Factor Authentication page so often?

This FAQ was last modified on: Thursday, December 21, 2017 06:20pm

In order to minimize the risks associated with stolen passwords, your account is required to use Two-factor Authentication (2FA).  2FA requires a second “factor” (typically a phone, code or token) whenever your password is used. With Single Sign-On (SSO), this can be expected to happen approximately once every 6 hours on each computer and browser you use.


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