This FAQ was last modified on: Tuesday, January 16, 2018 09:47pm
The automatic download can sometimes be problematic. If it does fail, here are the very first things you should check:
It is recommended that the system have the latest patches and service packs installed.
It is recommended that Java have the latest patches and updates.
It is recommended that you have the Georgia Tech root certificate installed. You can find it here:- http://ca.gatech.edu/ . This shouldn't break the download, but it may eliminate certificate warnings during installation with some of our VPN appliances.