Office 365

How to create or change a customized email alias in Office 365

This FAQ was last modified on: Tuesday, April 30, 2019 03:14pm
What is an email alias?
An email alias is a way for a GT mailbox to have multiple email addresses deliver to it. Everything sent to an email alias is received by the mailbox that the alias is assigned to in GT's mail system.  By default, all mailboxes are assigned a GTAccount@gatech.edu address and customers may select one custom @gatech.edu alias.

 

Run Inbox Rules on existing emails in OWA

This FAQ was last modified on: Tuesday, April 16, 2019 12:48pm

You Must Be using the "New Outlook" in order to run this. (Button should be visible in the upper-right hand corner in OWA)

The New Outlook

Why did I receive the error "Sorry, but we're having trouble signing you in" when trying to access mail.gatech.edu?

This FAQ was last modified on: Friday, March 29, 2019 01:52pm
Problem

When a customer tries to sign into http://mail.gatech.edu, they receive the error: 

Sorry, but we're having trouble signing you in. 

The user account <account identifier> does not exist in the 482198bb-ae7b-4b25-8b7a-6d7f32faa083 directory. To sign into this application, the account must be added to the directory.

Why did I receive the error "Something went wrong - We couldn't find a mailbox for this recipient"?

This FAQ was last modified on: Friday, March 29, 2019 01:52pm
Problem

Some customers signing into the URL http://mail.gatech.edu attempting to access Outlook on the web may receive the error:

Something went wrong.

We couldn't find a mailbox for this recipient.  Either they don't have a mailbox or don't have a license assigned. 

 

Why isn't spam being delivered to my Junk Email folder?

This FAQ was last modified on: Wednesday, March 4, 2020 04:44pm

This article has been updated and moved to ServiceNow: Why Isn't Spam Being Delivered to My Junk Email Folder?

Pages

Subscribe to Office 365