Outlook

What is DKIM?

This FAQ was last modified on: Monday, June 24, 2019 01:19pm

DKIM stands for "DomainKeys Identified Mail". DKIM allows Georgia Tech to validate information about the sender in attempts to limit spam, spoofing, and phishing. DKIM does not tell the receiver of the mail to take any action.  This can also help ensure that message headers have not been modified/tampered in transit to the receiver.

What is DMARC?

This FAQ was last modified on: Monday, June 24, 2019 01:20pm

DMARC stands for "Domain-based Message Authentication, Reporting and Conformance".  This is an authentication protocol for email that enables Georgia Tech to protect our domains from unauthorized use.  This is commonly referred to as Email Spoofing. This helps prevent compromised attacks, reduce the number of phishing or scam emails.

What is SPF?

This FAQ was last modified on: Monday, June 24, 2019 01:20pm

SPF stands for "Sender Policy Framework".  This is a type of Domain Name Service (DNS) TXT record that identifies which mail servers are permitted to send email on behalf of Georgia Tech domains. This helps to detect and prevent unauthorized senders from sending mail as Georgia Tech email addresses.

A SPF TXT record has a few pieces of information. One piece in particular dictates what happens to email is it is scanned. This is called the "all" mechanism.  There are four ways to handle mail:

How to create or change a customized email alias in Office 365

This FAQ was last modified on: Tuesday, April 30, 2019 03:14pm
What is an email alias?
An email alias is a way for a GT mailbox to have multiple email addresses deliver to it. Everything sent to an email alias is received by the mailbox that the alias is assigned to in GT's mail system.  By default, all mailboxes are assigned a GTAccount@gatech.edu address and customers may select one custom @gatech.edu alias.

 

Run Inbox Rules on existing emails in OWA

This FAQ was last modified on: Tuesday, April 16, 2019 12:48pm

You Must Be using the "New Outlook" in order to run this. (Button should be visible in the upper-right hand corner in OWA)

The New Outlook

Why did I receive the error "Sorry, but we're having trouble signing you in" when trying to access mail.gatech.edu?

This FAQ was last modified on: Friday, March 29, 2019 01:52pm
Problem

When a customer tries to sign into http://mail.gatech.edu, they receive the error: 

Sorry, but we're having trouble signing you in. 

The user account <account identifier> does not exist in the 482198bb-ae7b-4b25-8b7a-6d7f32faa083 directory. To sign into this application, the account must be added to the directory.

Why did I receive the error "Something went wrong - We couldn't find a mailbox for this recipient"?

This FAQ was last modified on: Friday, March 29, 2019 01:52pm
Problem

Some customers signing into the URL http://mail.gatech.edu attempting to access Outlook on the web may receive the error:

Something went wrong.

We couldn't find a mailbox for this recipient.  Either they don't have a mailbox or don't have a license assigned. 

 

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