Outlook

Run Inbox Rules on existing emails in OWA

This FAQ was last modified on: Tuesday, April 16, 2019 12:48pm

You Must Be using the "New Outlook" in order to run this. (Button should be visible in the upper-right hand corner in OWA)

The New Outlook

Why did I receive the error "Sorry, but we're having trouble signing you in" when trying to access mail.gatech.edu?

This FAQ was last modified on: Friday, March 29, 2019 01:52pm
Problem

When a customer tries to sign into http://mail.gatech.edu, they receive the error: 

Sorry, but we're having trouble signing you in. 

The user account <account identifier> does not exist in the 482198bb-ae7b-4b25-8b7a-6d7f32faa083 directory. To sign into this application, the account must be added to the directory.

Why did I receive the error "Something went wrong - We couldn't find a mailbox for this recipient"?

This FAQ was last modified on: Friday, March 29, 2019 01:52pm
Problem

Some customers signing into the URL http://mail.gatech.edu attempting to access Outlook on the web may receive the error:

Something went wrong.

We couldn't find a mailbox for this recipient.  Either they don't have a mailbox or don't have a license assigned. 

 

Organize email using inbox rules in OWA

This FAQ was last modified on: Tuesday, July 24, 2018 11:47am

Use inbox rules to automatically perform specific actions on email that arrives in your inbox. For example, you can create rules that will change the importance level of messages as they come in, automatically move them to other folders, or delete them based on certain criteria.

Rules only run on your inbox. They don't run on other folders. Also, OWA does not support running new rules on existing messages. To do this, please use Outlook 2016 or Outlook 2013.

How to view full message headers in Office 365

This FAQ was last modified on: Thursday, May 31, 2018 12:29pm


View Message Headers - Applies to Outlook for Office 365, Outlook 2016, Outlook 2013

An email message internet header provides a list of technical details about the message, such as who sent it, the software used to compose it, and the email servers that it passed through on its way to the recipient. Most of the time, only an administrator will need to view internet headers for a message.

How to create a customized alias

This FAQ was last modified on: Monday, January 7, 2019 02:26pm
  1. Log into Passport, https://passport.gatech.edu
  2. Click on Email Preferences
  3. Under Email Addresses, click on "Create a customized address"

Before going any further, please read the verbiage above regarding customized aliases. This information will be included below for you to reference. 

  4. Enter your customized Georgia Tech email address

Office 365 - Calendar folder permission levels

This FAQ was last modified on: Tuesday, February 27, 2018 04:21pm
Calendar permission levels

 

**Note: It is a known issue that some calendaring functions have unpredictable results when using a different calendaring client than those you are scheduling with (OWA vs. Outlook). For best calendar performance, use the same calendaring client -- including version -- as those you schedule with frequently, preferably OWA.

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