VLab - Have a problem getting access?

This FAQ was last modified on: Friday, August 26, 2016 02:19pm
  • Unable to login to the mycloud.gatech.edu web page
    • Are you able to login to other computers on campus that require your GT account credentials? If not, a password reset via Passport.gatech.edu may resolve the issue.
    • Are you able to access VLab from other devices?  If so you may need to update or reinstall the Citrix Receiver for the device in question.
    • Have you tried a different web browser?  Sometimes you can resolve your problem by simply using a different browser.  VLab can be accessed using any major browser.

VLab - Can I install additional software?

This FAQ was last modified on: Wednesday, September 7, 2016 03:27pm

It is not acceptable to install software of any sort, incuding but not limited to: Dropbox, OneDrive Personal, or Google Drive.

Installation of personal sofware can result in your profile for a pool being reset without warning. Access to Dropbox and other cloud resources via their web interface is acceptable.   If you feel software that is required for your course work or research should be installed to a spectific pool, please contact the support email for that pool VLab Support Contact List.

VLab - Where should I save my work?

This FAQ was last modified on: Wednesday, September 7, 2016 03:48pm

You should always save your work in at least two locations.  By default nearly all VLab pools will redirect My Documents/Documents, Desktop, and Downloads to space on Prism. This is also mapped in virtual machines as P:\ drive.You can access Prism from your Windows PC or Mac.  Files related to VLab will be in a vlab folder/directory for your Prism network file space.  Performance is generally best when saving to P drive which is Prism. 

VLab - How do I exit a Session?

This FAQ was last modified on: Wednesday, February 10, 2016 04:27pm

If you have finished all your work, please logout via the Start button for the virtual machine. Individual software packages hosted as Apps should be exited by closing their window.

If you simply exit the Receiver, you are likely only disconnecting your session, and may prevent other users from being able to access the resource.

VLab - What is the web address for VLab?

This FAQ was last modified on: Friday, January 20, 2017 02:00pm

To acess VLab after installing the appropriate Receiver, go to mycloud.gatech.edu and login with your GT user account. 

VLab - Where do I get the Citrix Receiver?

This FAQ was last modified on: Tuesday, February 23, 2016 12:54pm

Instructions for downloading Citrix Receiver on your device

VLab - Are you a first time user?

This FAQ was last modified on: Wednesday, May 3, 2017 10:08am

Below is a list of the devices and OS platforms that have a Citrix Receiver version available. Note just because a pool or application is available on any device, there are limitations to what's reasonably possible. For example using a mobile device to check the status of a running simulation may be fine, but trying to use your phone or tablet to do work in CAD-CAM programs is likely to be a frustrating experience.



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