How do I change my GT Account password?

This FAQ was last modified on: Friday, July 15, 2016 11:11am

OIT requires that you change your password about 3 times per year. All GT account password changes must be done at our PassPort service web site at https://passport.gatech.edu

If you do not change your password when asked, it will expire and you will not be able to login to various services such as MyGaTech email, BuzzPort, T-Square, & GTwifi. Once a password expires, you will still have 21 days to login to the PassPort service and change it using your old, expired password. So just login with your most recent password (the expired one).  However, you must connect directly to PassPort since you CANNOT login to any other GT service.  Of course, even beyond this time, if you have previously set up your contact information and Hinted login security questions, you can login using this alternate login method.  In fact, your Hints will work any time, 5, 10, 20 years from now.

Click on the "I have forgotten my password" link in the Help section of the PassPort Login page. Remember that the answers to your Hint questions are NOT case sensitive. However, other than case, they must match what you originally typed in as your answers. So, spaces, slashes, and dashes do matter.  If you are asked for your birthdate, follow the format listed in the question PRECISELY.  If you are asked for your Buzzcard number, enter it like it is on the back of your card, all 16 digits.  The spaces are optional, both ways will work.

 

There are a few guidelines you must follow in order to be in compliance with Georgia Tech's Computer and Network Usage Policy.

  • Do not write your password down.
  • Do not share your password with anyone. Not your secretary, not your parents... not even OIT.
  • Avoid using people's names (especially your own), your GT Account username, and any word that can be found in a dictionary.

 

Changing your password via the Internet

Go to https://passport.gatech.edu

 If you know your GT Account Username and Password:

Passport

  • Login with your GT account username and password. You should see the Passport Home Page afterwards, which will display some information about your password, and when it is scheduled to expire. You should also see a few options to "Change your Password."

 Change password now

  • Please select one of the "Change Password" options available to you. On the next page, you will see the boxes for you to enter and confirm your GT account password. Please make sure that your new password is meeting all of the necessary requirements listed. You will not be able to set your password if it does not.

 Enter new password

  • Once the password has been set, you should see a confirmation page saying that your password was successfully changed and you can now use the new password to login.

If you don't know your current password:

  • Click the link on the home page titled "I don't know my password:

 forgotten password

  • On the next page, you will be asked to enter your GT Account Username. Please provide this information and proceed to the next step.

    NOTE: If you don't know your GT Account Username, please click the link at the bottom of this page and go through that procedure for finding your Username.)

reset password

  • On the next page, you will be asked to send a PIN to your Mobile Phone and/or to a previously provided email address. Please proceed through the prompts to verify your identity and claim your account using the PIN number(s) provided by the passport site.

confirm your ownership

  • After you have completed these steps, you may be asked a few more questions about your personal information. Once you have answered those questions correctly, you will be taken to a page that will allow you to reset your current GT Account Password.

set new password

  • Once the password has been set, you should see a confirmation page saying that your password was successfully changed and you can now use the new password to login. 

Password Resets

If you have forgotten your password and have issues completing the self-service process online at the passport.gatech.edu site, the OIT Technology Support Center can reset it for you. There are several ways to get your password reset.

  1. Appear in the Technology Support Center with a photo ID.
  2. Call the Technology Support Center at 404-894-7173 to have your password reset over the phone.
  3. Have the CSR in your department or school contact the Technology Support Center on your behalf. 

NOTE: We will not send a password via e-mail.