Why can't I create a personal Box account on Box.com with a GT email address?

This FAQ was last modified on: Thursday, April 25, 2019 09:44am
Category: 
Problem

When trying to create a personal or individual account on Box.com using a Georgia Tech email address, you receive the error 'The email address you entered is associated with an existing account: Georgia Institute of Technology. Click "Continue" to join this Box account. If you would like to create a new account, please cancel and sign up using an email address is this not asscociated with Georgia Institute of Technology.'

 

Solution

Customers that are currently eligible for GT Box can access the service by using their GT Account and Password at https://box.gatech.edu.  Employees of GTRI can access Box at https://gtri.box.comIf you believe that you should have to GT Box, but are unable to access it using your GT Account and Password, please contact the OIT Technology Support Center at http://tsc.oit.gatech.edand click on Request Technical Assistance.  

Email Forwarding for Life customers must use a non-GT email address when creating a personal Box.com account.