DUO 2FA

Issues with Two-Factor Authentication in China

This FAQ was last modified on: Thursday, April 18, 2019 09:54am

In China, the Google Play Store is not available, and SMS messages containing links are blocked.

Please visit the Duo site for more details: https://help.duo.com/s/article/2094?language=en_US

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What is the recommended 2FA method?

This FAQ was last modified on: Friday, December 14, 2018 11:09am

What is the recommended Two-Factor Authentication method?

If you can authenticate with a Smartphone, iPad or Tablet, DUO PUSH is the recommended method; it is quick, simple, and secure.
If you are traveling abroad, or don’t have service on your device, a Passcode is the recommended method. A Passcode can be generated through the Duo app and does not require cell service or WIFI.

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Can I set up multiple devices or numbers?

This FAQ was last modified on: Friday, December 14, 2018 11:07am

Can I set up multiple devices or numbers?

Yes, you can add multiple smart devices (phone, iPad, Tablet), phone numbers (landline, local and international numbers), and a Hardware token.

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2FA content does not load. What should I do?

This FAQ was last modified on: Thursday, April 18, 2019 09:59am

My Two-Factor Authentication content does not load. What should I do?

1) Try to authenticate in an Incognito window (or equivalent) and use different browsers (Safari, Internet Explorer, Google Chrome, Firefox). Does it go away? If not, go to step 2.

2) Enable/disable your browser security plug-ins, ad blocker, or third-party browser extensions.

Here is the error message screenshot

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How can I edit my 2FA number or device?

This FAQ was last modified on: Friday, December 14, 2018 11:02am

I want to edit my 2FA number or device, how can I do it?

Please log into https://passport.gatech.edu/ and click on the Two-Factor-Authentication link. Please go to the top-left side of the screen and click on the "Two-Factor Authentication", then, click on the “Edit” link. Please don’t remove your device or number without replacing another device or number. Removing 2FA phone or device without replacement prevents you from accessing your GT account.