DUO 2FA

Why I am seeing Two-factor login is needed: Access Denied?

This FAQ was last modified on: Wednesday, September 5, 2018 01:59pm

[This FAQ applies to both Employees and All Credit Students (On Campus or  On-Line )]

Issues with signing into duo using Turning Point App and authenticating into iOS 11.3 or later to iOS Devices

This FAQ was last modified on: Thursday, August 23, 2018 12:22pm

Here is the Error message screenshot

If you see the above screenshot, when you are signing into duo using Turning Point App or authenticating to Duo-protected apps on iOS 11.3 or later, then follow the instruction and “Approve” as stated below.

How do we resolve Duo Prompt display issues related to any iOS Devices?

This FAQ was last modified on: Thursday, August 23, 2018 12:39pm

iOS has configurable content restrictions that can potentially prevent the Duo Prompt from displaying correctly.

If you see a gray box or “session has expired” error instead of the Duo Prompt on your iPhone or iPad, please check whether you have content restrictions enabled or Disable the restrictions. 

How do I enroll myself (self-enroll) in Two-factor Authentication?

This FAQ was last modified on: Thursday, August 9, 2018 03:59pm

ATTENTION: If you are currently seeing the Georgia Tech Login Service Attention page saying that you are required to enroll in Two-Factor Authentication – Follow the instructions below to enroll.

If you are a Credit Student (Online or On Campus), Faculty or Staff, you may now enroll yourself (self-enroll) in Two-factor Authentication using Passport (https://passport.gatech.edu).

 
To get started follow these steps:

How do I add 2FA Duo Mobile on Windows Phone?

This FAQ was last modified on: Tuesday, October 10, 2017 05:13pm

How do I add 2FA Duo Mobile on Windows Phone?

 Step 1: Pull the user information in IAM Tool.  

 Step 2:   Next, add the user, make sure to select "Windows Mobile" for the type of phone and click "save".

    Step 3:  Log into (https://login.gatech.edu) as seen below

How do I (student with Two-factor) enroll other students I know, in Two-factor?

This FAQ was last modified on: Wednesday, August 30, 2017 08:35pm

If you are a student who already is enrolled in Two-factor Authentication:  FOLLOW STEPS 1-8

You can follow this FAQ guide Steps 1-8 to enroll other students you know and other Georgia Tech students who’s GT ID they have checked.

If you are a student needing to be enrolled in Two-factor Authentication:  FOLLOW STEPS 9-18

How do I add a tablet to my GT Two-Factor Account?

This FAQ was last modified on: Wednesday, September 13, 2017 06:48pm

Adding a tablet to my existing GT Two-Factor Account.

If you have an existing GT Two-Factor Account, adding a tablet is easiest through the Duo Login.  You will see an option to "Add a new device" when the Duo login window presented to you when logging into GT Websites such as BuzzPort or Techworks but not Passport.  That is by design.

If the tablet is your first and only device, please contact the Technology Service Center (TSC).

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