Office 365

Run Inbox Rules on existing emails in OWA

This FAQ was last modified on: Tuesday, April 16, 2019 12:48pm

You Must Be using the "New Outlook" in order to run this. (Button should be visible in the upper-right hand corner in OWA)

The New Outlook

One Note 2016 in ProPlus

This FAQ was last modified on: Wednesday, April 3, 2019 02:18pm

OneNote 2016 is no longer included in the Office365 ProPlus download for Windows

 

Microsoft will no longer provide updates for OneNote 2016, instead focusing on improving Windows 10 OneNote. Windows customers will notice two different icons if they have both items installed:

Why did I receive the error "Sorry, but we're having trouble signing you in" when trying to access mail.gatech.edu?

This FAQ was last modified on: Friday, March 29, 2019 01:52pm
Problem

When a customer tries to sign into http://mail.gatech.edu, they receive the error: 

Sorry, but we're having trouble signing you in. 

The user account <account identifier> does not exist in the 482198bb-ae7b-4b25-8b7a-6d7f32faa083 directory. To sign into this application, the account must be added to the directory.

Why did I receive the error "Something went wrong - We couldn't find a mailbox for this recipient"?

This FAQ was last modified on: Friday, March 29, 2019 01:52pm
Problem

Some customers signing into the URL http://mail.gatech.edu attempting to access Outlook on the web may receive the error:

Something went wrong.

We couldn't find a mailbox for this recipient.  Either they don't have a mailbox or don't have a license assigned. 

 

Move files from OneDrive to OneDrive for Business

This FAQ was last modified on: Wednesday, October 10, 2018 11:55am

If you have local access to your OneDrive files, you can move files to OneDrive for Business simply by uploading them in a web browser. However, for efficiency, we recommend using the new OneDrive sync client. The table below summarizes the tasks and considerations related to moving files to OneDrive for Business.

Session timeouts for Office 365

This FAQ was last modified on: Thursday, September 6, 2018 02:35pm

Session times for Office 365 services

Session lifetimes are an important part of authentication for Office 365 and are an important component in balancing security and the number of times users are prompted for their credentials.

How to Uninstall Microsoft Office Suite for O365 - Windows

This FAQ was last modified on: Thursday, September 6, 2018 10:27am

If you want to uninstall Office, you can use the Control Panel, but if you want to completely uninstall Office, you should use the Easy Fix tool.

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