Office 365

Outlook search returns No matches found

This FAQ was last modified on: Tuesday, February 9, 2021 02:16pm

This article has been moved to ServiceNow: Outlook Search Returns "No Matches Found"

Why do email aliases show a destination of deprovisioned@mail.gatech.edu?

This FAQ was last modified on: Thursday, February 16, 2017 08:35am

When a person leaves Georgia Tech and becomes a former student or employee, their Office 365 Exchange Online mailbox expires after 30 days.  During that period, they can set up their Email Forwarding for Life (EMFL) and their email aliases will forward to an off-campus email address. 

If the customer does not configure EMFL during this 30-day expiration period, their email aliases will still attempt to delivery to a mailbox that no longer exists.  This can lead to confusion because the customer still appears to have an Office 365 mailbox in Passport and IT management tools (like MAGE or BuzzAPI) even though the mailbox no longer exists.  

How to Share your calendar in Outlook 2016

This FAQ was last modified on: Wednesday, February 3, 2021 03:17pm

This article has been moved to ServiceNow: How to Share Your Calendar in Outlook 2016

How to add a Shared Mailbox in Outlook 2016

This FAQ was last modified on: Tuesday, July 16, 2019 01:47pm

Outlook Client - Account Settings

Next Click "Change"

Account Settings - Email Accounts

Click More Settings

How to Change your Primary Email Address

This FAQ was last modified on: Wednesday, February 17, 2021 04:28pm

This article has been moved to ServiceNow: How Do I Change My Primary Email Address?

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