VLab Troubleshooting

VLab - How do I configure Citrix Receiver for Windows?

This FAQ was last modified on: Monday, February 26, 2018 11:22am

Open Citrix Receiver and you should be presented with the following prompt to add an account.

Enter mycloud.gatech.edu

Enter your user id and password in the fields and click logon

VLab - How do I configure Citrix Receiver for Mac?

This FAQ was last modified on: Monday, February 26, 2018 11:14am

Mac users tend to receive an "Initialization failed" error message while trying to access Citrix VDI desktop. Avoid this problem by following this guideline.

VLab - How do I uninstall the Citrix Receiver?

This FAQ was last modified on: Wednesday, May 3, 2017 10:01am

At some point, users may wish to uninstall the Citrix Receiver from their PC or Mac.

VLab - How do I know what Receiver version I have?

This FAQ was last modified on: Tuesday, November 21, 2017 02:35pm

The following images show how to find out what Reciever version you have on your device

VLab - Have a problem getting access?

This FAQ was last modified on: Wednesday, November 29, 2017 03:13pm
  • Unable to login to the mycloud.gatech.edu web page
    • Are you able to login to other computers on campus that require your GT account credentials? If not, a password reset via Passport.gatech.edu may resolve the issue.
    • Are you able to access VLab from other devices?  If so you may need to update or reinstall the Citrix Receiver for the device in question.
    • Have you tried a different web browser?  Sometimes you can resolve your problem by simply using a different browser.  VLab can be accessed using any major browser.

VLab - Who do I contact for support?

This FAQ was last modified on: Friday, July 28, 2017 09:37am

Support contacts for specific Virtual Machine Pools in VLab

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