VLab Troubleshooting

VLab - How do I configure Citrix Receiver or Workspace?

This FAQ was last modified on: Friday, December 7, 2018 03:23pm

Open Citrix Receiver or Citrix Workspace and Add Account.

Enter mycloud.gatech.edu; Click Add 

Enter your GT Account (gburdell3) and Password; Click Log On. 

VLab - How do I configure Citrix Receiver for Mac?

This FAQ was last modified on: Monday, February 26, 2018 11:14am

Mac users tend to receive an "Initialization failed" error message while trying to access Citrix VDI desktop. Avoid this problem by following this guideline.

VLab - How do I uninstall the Citrix Receiver?

This FAQ was last modified on: Wednesday, May 3, 2017 10:01am

At some point, users may wish to uninstall the Citrix Receiver from their PC or Mac.

VLab - How do I know what Receiver version I have?

This FAQ was last modified on: Tuesday, November 21, 2017 02:35pm

The following images show how to find out what Reciever version you have on your device

VLab - Have a problem getting access?

This FAQ was last modified on: Wednesday, November 29, 2017 03:13pm
  • Unable to login to the mycloud.gatech.edu web page
    • Are you able to login to other computers on campus that require your GT account credentials? If not, a password reset via Passport.gatech.edu may resolve the issue.
    • Are you able to access VLab from other devices?  If so you may need to update or reinstall the Citrix Receiver for the device in question.
    • Have you tried a different web browser?  Sometimes you can resolve your problem by simply using a different browser.  VLab can be accessed using any major browser.

VLab - Who do I contact for support?

This FAQ was last modified on: Friday, October 19, 2018 02:31pm

For support with VLAB please send an email to support@oit.gatech.edu, or call the TSC at 404.385.5555. The TSC can provide basic assistance and coordinate with each School to resolve your issues.

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